Tag: TDX

The digital transformation in aftersales uses cloud technology to make diagnostic and repair data available centrally. This enables workshops and manufacturers to exchange vehicle data, repair histories and diagnostic processes efficiently and securely. The Softing TDX.server serves as a central data platform that manages vehicle data and user access and optimises diagnostic processes. Role-based access rights secure the data and feedback from the workshops continuously improves the quality of the diagnostic content.

The increasing number of software functions and variants in vehicles leads to increased complexity over the entire vehicle life cycle. Software updates are becoming increasingly frequent and relevant, even after the vehicle has been delivered, in order to optimize functions, rectify faults or activate new features. These must be carried out efficiently and without errors. At the same time, diagnostic processes are becoming increasingly demanding due to the large amount of data and interfaces. In particular, they must reliably map the high variance in the vehicle configuration. Softing TDX offers exactly the right tool support for a modern diagnostic tester in aftersales.

In aftersales, faults and problems need to be identified and resolved as quickly as possible. The service tester is an indispensable tool for workshop employees and mobile service teams when localizing faults, troubleshooting and commissioning components and vehicles. With Softing TDX, all the benefits of digital transformation in aftersales can be exploited by storing and linking data centrally.

Nowadays, modern vehicles are becoming more and more dynamic due to data and software-driven developments, which leads to more complex maintenance and repair processes for future vehicle generations. The acute, further increasing shortage of skilled workers is making this situation even more glaring! To close the large gap between demand and locally available expertise in workshops and mobile service teams, Remote Expert Support represents an innovative solution. Remote Expert Support is already integrated in our Softing TDX diagnostic tester. Service technicians on site can thus be supported remotely by an expert during complex maintenance and repair procedures.

Join Softing Automotive and our partner Kvaser for a free joint webinar on December 7th, 2022 (10:00AM EDT, 04:00PM CET) to find out how the latest CAN technology enhancements (CAN, CAN FD, CAN XL) support UDS, what the new SAE J1979 regulations mean in practice for diagnostics test, and how OEMs and Tier 1s can benefit.

Targeted maintenance and repair play an extremely important role in increasingly complex vehicles. The paradigm “fix it right the first time” avoids extra costs and increases customer satisfaction. Alongside intuitive operation of the repair shop tester, the seamless integration and intensive use of digital technologies are of particular importance.

The digitization and automation of vehicles and mobile machines is advancing at an ever faster pace, driven by greater efficiency and convenience. The functions required for this are becoming increasingly complex and can only be implemented across systems. In the event of a fault, this makes clear fault localization and rapid rectification virtually impossible without suitable support. However, in order to achieve success quickly, Softing TDX enables every single diagnostic step and its result to be recorded and documented centrally in a database.

The new release 2.5 of the repair shop tester Softing TDX is now available. The new version makes it possible to define mandatory updates for programs and content, handle VCI configurations more conveniently and reduce cases of support thanks to additional information. Rights and user management have been further simplified to improve usability.

Virtually identical user interfaces are required in test systems on a regular basis for new vehicles, new ECUs or even ECU variants – usually with only a few minor adjustments. Particularly, the high-end interfaces demanded by users today – in terms of the display, but also in terms of the operating concept – prove to be extremely time-consuming. The design templates in the after-sales tester Softing TDX help you work faster and ensure you gain top-quality results in a very short time.

After-sales service provides service networks for vehicles and machinery – often on a world-wide scale. These generally pursue one goal: to reduce downtimes and thus the total cost of ownership (TCO). The core business includes fast, targeted maintenance and repair. This not only requires the use of an efficient repair shop tester, but also places special demands on its worldwide availability and updatability via a modern back end.