Software-defined vehicles require new diagnostic concepts. Learn how the new standard SOVD (Service Oriented Vehicle Diagnostics) enables efficient, remote, and in-vehicle diagnostics and what this means for workshops and aftersales.
The recording of our webinar “Digitalization as a booster for an efficient cooperation between OEMs and workshops” is now available. In this session, Martin Dietze and Oliwier Sochor explained how digital tools can significantly improve after-sales operations and diagnostic data management. Watch the full recording and gain insights into how OEMs and workshops can streamline collaboration and make better use of diagnostic information.
Learn how to optimize after-sales processes and diagnostic data management in the webinar Learn how to optimize after-sales processes and diagnostic data management in the webinar "Digitalization as a driver for efficient OEM–workshop collaboration".
Meet us on June 3 and 4, 2025 at the 18th Conference - Diagnostics in Mechatronic Vehicle Systems in Dresden. The focus will be on current challenges and technological developments in the field of testing, inspection and diagnostics E/E systems in connection with the networked infrastructure, new assistance functions, artificial intelligence, cybersecurity, software integrity and the challenges of meeting legal requirements and standards. In our presentation you will learn everything about the topic “The challenge of workshop solutions with software-based vehicles - SOVD and OTX in use”.
The digital transformation in aftersales uses cloud technology to make diagnostic and repair data available centrally. This enables workshops and manufacturers to exchange vehicle data, repair histories and diagnostic processes efficiently and securely. The Softing TDX.server serves as a central data platform that manages vehicle data and user access and optimises diagnostic processes. Role-based access rights secure the data and feedback from the workshops continuously improves the quality of the diagnostic content.
The increasing number of software functions and variants in vehicles leads to increased complexity over the entire vehicle life cycle. Software updates are becoming increasingly frequent and relevant, even after the vehicle has been delivered, in order to optimize functions, rectify faults or activate new features. These must be carried out efficiently and without errors. At the same time, diagnostic processes are becoming increasingly demanding due to the large amount of data and interfaces. In particular, they must reliably map the high variance in the vehicle configuration. Softing TDX offers exactly the right tool support for a modern diagnostic tester in aftersales.
In aftersales, faults and problems need to be identified and resolved as quickly as possible. The service tester is an indispensable tool for workshop employees and mobile service teams when localizing faults, troubleshooting and commissioning components and vehicles. With Softing TDX, all the benefits of digital transformation in aftersales can be exploited by storing and linking data centrally.
Our new video series "Solution Spotlights" is now available for you. Our trainers use practical examples to introduce you to the challenges of automotive electronics as well as concrete solution approaches and their benefits. The short videos are not only suitable for experts, but also for beginners from the areas of development, production as well as aftersales. Each topic is explained in an easy-to-understand manner and is also clearly illustrated by a short demo of the use case from practice.
Nowadays, modern vehicles are becoming more and more dynamic due to data and software-driven developments, which leads to more complex maintenance and repair processes for future vehicle generations. The acute, further increasing shortage of skilled workers is making this situation even more glaring! To close the large gap between demand and locally available expertise in workshops and mobile service teams, Remote Expert Support represents an innovative solution. Remote Expert Support is already integrated in our Softing TDX diagnostic tester. Service technicians on site can thus be supported remotely by an expert during complex maintenance and repair procedures.
The on-demand webinar shows the latest CAN technology enhancements (CAN, CAN FD, CAN XL) support UDS, what the new SAE J1979 regulations mean in practice for diagnostic testing, and how OEMs and Tier 1s can benefit. It will also provide an introduction to coupling Kvaser's U100 interface with Softing's TDX diagnostic test development suite for on-road vehicle and mobile machinery maintenance. The latter includes protocol templates for UDS that, once developed, can be reused.
