Tag: aftersales

Nowadays, modern vehicles are becoming more and more dynamic due to data and software-driven developments, which leads to more complex maintenance and repair processes for future vehicle generations. The acute, further increasing shortage of skilled workers is making this situation even more glaring! To close the large gap between demand and locally available expertise in workshops and mobile service teams, Remote Expert Support represents an innovative solution. Remote Expert Support is already integrated in our Softing TDX diagnostic tester. Service technicians on site can thus be supported remotely by an expert during complex maintenance and repair procedures.

Targeted maintenance and repair play an extremely important role in increasingly complex vehicles. The paradigm “fix it right the first time” avoids extra costs and increases customer satisfaction. Alongside intuitive operation of the repair shop tester, the seamless integration and intensive use of digital technologies are of particular importance.

The digitization and automation of vehicles and mobile machines is advancing at an ever faster pace, driven by greater efficiency and convenience. The functions required for this are becoming increasingly complex and can only be implemented across systems. In the event of a fault, this makes clear fault localization and rapid rectification virtually impossible without suitable support. However, in order to achieve success quickly, Softing TDX enables every single diagnostic step and its result to be recorded and documented centrally in a database.

Together with Kvaser, we now offer a robust plug & play solution for all after-sales diagnostic tasks that can withstand even the toughest demands in the workshop environment. The combination of intuitive diagnostic software from Softing and the powerful U100 vehicle interface from Kvaser is the ideal solution for fault localization, repair and commissioning of individual components as well as entire vehicle systems, including electric vehicles and mobile machines.

After-sales service provides service networks for vehicles and machinery – often on a world-wide scale. These generally pursue one goal: to reduce downtimes and thus the total cost of ownership (TCO). The core business includes fast, targeted maintenance and repair. This not only requires the use of an efficient repair shop tester, but also places special demands on its worldwide availability and updatability via a modern back end.

There are tens of thousands of individual repair shop testers in the field today. On top of that, they are deployed all over the world by different users with different requirements and authorizations. Improper handling can lead to serious damage. This multi-user scenario can only be mastered with an appropriate allocation of tester functions and central administration. Integrated authorization management fits into the core processes and, furthermore, offers additional security.

The large number of diagnostic tester installations (Softing TDX.workshop) all over the world makes the efficient management of role and user authorizations particularly important. In addition, ensuring consistent, automated and centrally controlled updates of software and its diagnostic content, such as repair instructions and diagnostic trees, is of particular importance for the use of the diagnostic tester in the repair shop area. We meet these challenges with Softing TDX.admin, a backend administrator tool from the Softing TDX toolkit.

The new release 2.3 of the repair shop tester Softing TDX is now available, featuring automated and centralized software updates. This saves time and considerably reduces the effort involved in maintenance.