Automotive Electronics

Posts tagged with aftersales

Digital Assets in Aftersales: Consistency in Data and Processes

Softing TDX: Digital Assets in Aftersales

Targeted maintenance and repair play an extremely important role in increasingly complex vehicles. The paradigm “fix it right the first time” avoids extra costs and increases customer satisfaction. Alongside intuitive operation of the repair shop tester, the seamless integration and intensive use of digital technologies are of particular importance.

Consistent Vehicle History: Utilizing Repair Data in the Vehicle Life Cycle

Consistent Vehicle History: Utilizing Repair Data in the Vehicle Life Cycle with Softing TDX

The digitization and automation of vehicles and mobile machines is advancing at an ever faster pace, driven by greater efficiency and convenience. The functions required for this are becoming increasingly complex and can only be implemented across systems. In the event of a fault, this makes clear fault localization and rapid rectification virtually impossible without suitable support. However, in order to achieve success quickly, Softing TDX enables every single diagnostic step and its result to be recorded and documented centrally in a database.

The Perfect Match – Individual, modular workshop tester meets flexible, rugged CAN/CAN FD Interface

Softing TDX.workshop and Kvaser U100 – Strong Together in After-Sales

Together with Kvaser, we now offer a robust plug & play solution for all after-sales diagnostic tasks that can withstand even the toughest demands in the workshop environment. The combination of intuitive diagnostic software from Softing and the powerful U100 vehicle interface from Kvaser is the ideal solution for fault localization, repair and commissioning of individual components as well as entire vehicle systems, including electric vehicles and mobile machines.

The Machine Has To Work!

Technical Article: The Machine Has To Work!

After-sales service provides service networks for vehicles and machinery – often on a world-wide scale. These generally pursue one goal: to reduce downtimes and thus the total cost of ownership (TCO). The core business includes fast, targeted maintenance and repair. This not only requires the use of an efficient repair shop tester, but also places special demands on its worldwide availability and updatability via a modern back end.

Non-Identical Twins: Repair Shop Diagnostics and Authorization Management

There are tens of thousands of individual repair shop testers in the field today. On top of that, they are deployed all over the world by different users with different requirements and authorizations. Improper handling can lead to serious damage. This multi-user scenario can only be mastered with an appropriate allocation of tester functions and central administration. Integrated authorization management fits into the core processes and, furthermore, offers additional security.

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