Automotive Electronics

Posts tagged with after-sales

The Machine Has To Work!

Technical Article: The Machine Has To Work!

After-sales service provides service networks for vehicles and machinery – often on a world-wide scale. These generally pursue one goal: to reduce downtimes and thus the total cost of ownership (TCO). The core business includes fast, targeted maintenance and repair. This not only requires the use of an efficient repair shop tester, but also places special demands on its worldwide availability and updatability via a modern back end.

Non-Identical Twins: Repair Shop Diagnostics and Authorization Management

There are tens of thousands of individual repair shop testers in the field today. On top of that, they are deployed all over the world by different users with different requirements and authorizations. Improper handling can lead to serious damage. This multi-user scenario can only be mastered with an appropriate allocation of tester functions and central administration. Integrated authorization management fits into the core processes and, furthermore, offers additional security.

Configuration Tool for Central Role and User Management from the Softing TDX Toolkit

Softing TDX.admin – Configuration Tool for Central Role and User Management

The large number of diagnostic tester installations (Softing TDX.workshop) all over the world makes the efficient management of role and user authorizations particularly important. In addition, ensuring consistent, automated and centrally controlled updates of software and its diagnostic content, such as repair instructions and diagnostic trees, is of particular importance for the use of the diagnostic tester in the repair shop area. We meet these challenges with Softing TDX.admin, a backend administrator tool from the Softing TDX toolkit.

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