In aftersales, faults and problems need to be identified and resolved as quickly as possible. The service tester is an indispensable tool for workshop employees and mobile service teams when localizing faults, troubleshooting and commissioning components and vehicles. With Softing TDX, all the benefits of digital transformation in aftersales can be exploited by storing and linking data centrally.
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The new release 2.5 of the repair shop tester Softing TDX is now available. The new version makes it possible to define mandatory updates for programs and content, handle VCI configurations more conveniently and reduce cases of support thanks to additional information. Rights and user management have been further simplified to improve usability.
After-sales service provides service networks for vehicles and machinery – often on a world-wide scale. These generally pursue one goal: to reduce downtimes and thus the total cost of ownership (TCO). The core business includes fast, targeted maintenance and repair. This not only requires the use of an efficient repair shop tester, but also places special demands on its worldwide availability and updatability via a modern back end.
There are tens of thousands of individual repair shop testers in the field today. On top of that, they are deployed all over the world by different users with different requirements and authorizations. Improper handling can lead to serious damage. This multi-user scenario can only be mastered with an appropriate allocation of tester functions and central administration. Integrated authorization management fits into the core processes and, furthermore, offers additional security.
The large number of diagnostic tester installations (Softing TDX.workshop) all over the world makes the efficient management of role and user authorizations particularly important. In addition, ensuring consistent, automated and centrally controlled updates of software and its diagnostic content, such as repair instructions and diagnostic trees, is of particular importance for the use of the diagnostic tester in the repair shop area. We meet these challenges with Softing TDX.admin, a backend administrator tool from the Softing TDX toolkit.
The new release 2.3 of the repair shop tester Softing TDX is now available, featuring automated and centralized software updates. This saves time and considerably reduces the effort involved in maintenance.
A frequent challenge for diagnostics in the field, particularly in the machine environment, is that the ECU configuration of the machine is not known in advance and that a diagnostic project may have to be adapted or supplemented dynamically during runtime. With the new version 2.2. of the repair shop tool Softing TDX, it is possible to load and even supplement diagnostic projects dynamically, depending on the machine configuration.
Softing TDX is the modular, flexible solution for diagnostics and flash programming in the repair shop and in road tests. The universal repair shop tool is intended to be used by vehicle and component manufacturers. It supports all necessary diagnostic functions in troubleshooting, repair and in the setup of entire vehicles or individual components.
